POLICIES
Privacy policy
How your account and order information is used.
At a glance
Only what an order needs
Your name, contact details, address and what you ordered. That's it.
Never sold
We don't sell or rent your details to anyone, ever.
Deleted on request
Email us and we remove your account, keeping only the records the law requires.
Information we collect
The details you provide may include your name, email address, phone number, delivery and billing addresses, and the products in your order. Account details support your account and order history. If you subscribe to menu updates, you provide an email address for that purpose.
Why we use it
We use account and order details to manage your account, fulfil purchases, arrange delivery or pickup, and respond to your questions. Processing may also be necessary to meet legal record-keeping duties. Menu updates rely on your consent, which you can withdraw.
Keeping your information
Retention depends on the record and its purpose, including maintaining your account, completing orders and resolving order queries. Some order and billing records may need to be kept to meet legal record-keeping duties. Contact us for the retention period that applies to a specific record.
Your rights and choices
You can request access to, a copy of, or correction of your personal data. You can also request deletion or withdraw consent, subject to applicable legal requirements. To make a request or stop menu updates, email hello@droolbites.biz.id. Do not include your password or payment credentials.
Still need help?
Send us your order number and a quick note about what happened. While the shop is open we usually reply within the hour, and most fixes are sorted the same day.
Prefer a call? +62 896 7562 4486
