POLICIES
Returns & refunds
How to request help with an order, a cancellation or a refund.
At a glance
Report within 24 hours
Send a photo and your order number within 24 hours of delivery or pickup.
Replaced or refunded
If we got it wrong, we bake it again or give your money back.
Back to how you paid
Refunds go back through the method you paid with.
How to report a problem
- 1
Snap a photo
Photograph the item and its packaging, and find the order number on your confirmation (it looks like DB-0001).
- 2
Message us
WhatsApp or email us within 24 hours of delivery or pickup. While the shop is open, we reply within the hour.
- 3
We make it right
Once we've checked it, we bake a replacement or refund you through your original payment method.
Problems with an order
If an item is damaged, missing or different from what you ordered, contact us within 24 hours with your order number and a description of the problem. Include clear photos where relevant.
Ask us to check it
Email hello@droolbites.biz.id or call +62 896 7562 4486. Keep the product and packaging while we review the issue so we can ask for further details if needed.
Changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We will check its preparation and delivery status before confirming which changes are possible.
Refunds
If a refund is approved, it will be returned through the original payment method. The time it takes to reach your account depends on the payment provider.
Keep your order details
Keep your order confirmation and payment receipt until the issue is resolved. You can view your order number and status in your account.
Still need help?
Send us your order number and a quick note about what happened. While the shop is open we usually reply within the hour, and most fixes are sorted the same day.
Prefer a call? +62 896 7562 4486
